Customer Experience Specialist

Archer; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Archer, in partnership with Stord, is seeking a Customer Experience Associate (CEA I) to deliver timely, accurate client support across channels from onsite hours. You will develop foundational case-management skills, document interactions, and follow established processes while growing toward handling more complex scenarios over time.

The role emphasizes accountability, consistent SLA performance, and professional client communications in a fast-paced environment.

Qualifications

• 2 years in customer support, client experience, or a related field.
• Experience in a fast-paced, client-facing, or supply chain environment preferred.
• Strong written and verbal communication skills.

Responsibilities

• Respond to client inquiries across multiple channels within established SLAs.
• Accurately document, categorize, and update cases in Salesforce.
• Follow SOPs to resolve standard and well-defined client issues; escalate complex items.
• Collaborate with internal teams to support case resolution.
• Maintain accurate and complete case documentation and ensure quality communications.

Skills

Communication skills

Attention to detail

Time management

Problem solving

Salesforce

Tools

Salesforce

Job description

Archer, in partnership with Stord, is seeking a Customer Experience Associate (CEA I) to deliver timely, accurate client support across channels from onsite hours. You will develop foundational case-management skills, document interactions, and follow established processes while growing toward handling more complex scenarios over time.

The role emphasizes accountability, consistent SLA performance, and professional client communications in a fast-paced environment.