Client Experience & Support Associate

Alphabe Insight Inc; Cincinnati (OH); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Professional training

Career growth

Supportive environment

Hands-on experience

Growth opportunities

Job summary

IGL4US (Innovation Growth Line for Us) in Cincinnati is seeking a Client Service Associate to join our team. You will support clients throughout their experience with the company, answer questions, provide information, assist with service-related requests, and help ensure every interaction is handled professionally and efficiently.

This position is ideal for someone who is organized, approachable, solution-oriented, and interested in building valuable communication and client service skills.

Qualifications

• Strong verbal and written communication skills.
• Professional and positive attitude.
• Strong interpersonal and customer service skills.
• Ability to remain organized while managing multiple responsibilities.
• Good problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Attention to detail and ability to follow established procedures.
• Willingness to learn and develop new skills.
• Reliable, adaptable, and motivated to grow professionally.

Responsibilities

• Assist clients with questions, requests, and general service needs.
• Provide accurate and professional information regarding company services.
• Maintain clear and friendly communication with clients.
• Help resolve concerns and identify appropriate solutions.
• Maintain organized client information and service records.
• Coordinate with team members to ensure client needs are addressed efficiently.
• Follow up with clients when necessary.
• Support daily client service and administrative operations.
• Contribute to maintaining a positive and professional client experience.
• Develop strong knowledge of company services and internal processes.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organization

Problem solving

Independent work

Attention to detail

Willingness to learn

Reliability

Job description

IGL4US (Innovation Growth Line for Us) in Cincinnati is seeking a Client Service Associate to join our team. You will support clients throughout their experience with the company, answer questions, provide information, assist with service-related requests, and help ensure every interaction is handled professionally and efficiently.

This position is ideal for someone who is organized, approachable, solution-oriented, and interested in building valuable communication and client service skills.