Client Experience Specialist (CX)

Imporex Glass Tools Inc; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

High exposure to multiple departments

Long-term growth opportunities

Product and professional development training

Job summary

Imporex Glass Tools Inc is seeking a Client Experience Specialist in the Town of Florida, New York. This role involves supporting clients, troubleshooting product issues, and providing technical guidance. A positive attitude and strong communication skills in English and Spanish are essential.

You will collaborate with internal teams to enhance client experience and resolve service challenges promptly.

This full-time, in-person position offers long-term growth opportunities and professional development training.

Qualifications

• Ability to resolve client issues effectively and with urgency.
• Experience creating a positive client experience.
• Skills in problem-solving and technical guidance.

Responsibilities

• Support clients with product questions and solution recommendations.
• Build trust through professional communication.
• Learn about products and improve client experience.
• Collaborate with various internal teams.

Skills

Strong communication skills in English and Spanish

Experience supporting B2B clients

Solution-oriented communication style

Exposure to AI tools

Attention to detail

Ability to stay calm under pressure

Curiosity and willingness to learn

Job description

As a Client Experience Specialist, you'll become an expert in our products, systems, and industry. You'll work closely with clients, installers, glaziers, contractors, and internal teams to solve problems, provide technical guidance, and create the kind of experience people remember.

This is a role for someone who enjoys learning, takes ownership, and genuinely likes helping people succeed.

What You'll Do

• Support clients with product questions, troubleshooting, and solution recommendations
• Build trust through professional, responsive, and thoughtful communication
• Learn IGT products, installation concepts, and technical applications
• Resolve claims, concerns, and service challenges with urgency and accountability
• Collaborate with Revenue, Operations, Product, Supply Chain, and Branch teams
• Help improve processes, workflows, and the overall client experience
• Participate in the development of new standards, SOPs, and training materials
• Leverage technology and AI tools to improve efficiency and service quality

What We're Looking For

• Strong communication skills in English and Spanish
• Experience supporting B2B clients or professional business relationships
• A warm, professional, and solution-oriented communication style
• Exposure to AI tools and comfort learning new technologies
• Strong follow-through and attention to detail
• Ability to remain calm under pressure and navigate challenging situations professionally
• A positive attitude, curiosity, and willingness to learn
• Someone who sees problems as opportunities to create a WOW Experience

Who Thrives Here

• People who enjoy helping others
• People who ask questions and keep learning
• People who take ownership instead of waiting for instructions
• People who want to build something better, not maintain the status quo
• People who care about relationships as much as results

Benefits

• Full-time, in-person role
• Hialeah Gardens, Florida
• High exposure to multiple departments
• Long-term growth opportunities
• Product and professional development training
• Direct impact on client trust, retention, and brand reputation

At IGT, every interaction matters. We’re looking for future IGTiers who want to become experts, create trust, solve problems, and help us build the best Client Experience team in the industry.