Client Service Associate

NextShining; Houston (TX); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Full-time

Training

Career growth

Supportive environment

Hands-on experience

Growth opportunities

Team collaboration

Job summary

IGL 4 US is seeking a Client Service Associate to join our Cincinnati team. You will support clients, answer questions, provide information, and help ensure every interaction is professional and efficient.

This role is ideal for an organized, approachable, solution-oriented individual who wants to build communication and client service skills within a growing organization.

Qualifications

• Strong verbal and written communication skills.
• Professional and positive attitude.
• Strong interpersonal and customer service skills.
• Ability to stay organized while handling multiple tasks.
• Good problem-solving and decision-making abilities.
• Comfortable working independently and in a team.
• Attention to detail and following procedures.
• Willingness to learn and grow professionally.
• Reliable, adaptable, and motivated to develop

Responsibilities

• Assist clients with questions, requests, and general service needs.
• Provide accurate and professional information regarding company services.
• Maintain clear and friendly communication with clients.
• Help resolve concerns and identify appropriate solutions.
• Maintain organized client information and service records.
• Coordinate with team to ensure client needs are addressed efficiently.
• Follow up with clients when necessary.
• Support daily client service and administrative operations.
• Contribute to a positive and professional client experience.
• Develop strong knowledge of services and internal processes.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organization

Problem solving

Teamwork

Attention to detail

Willingness to learn

Tools

CRM software

Job description

Job Description

IGL 4 US is seeking a Client Service Associate to join our Cincinnati team.

In this role, you will support clients throughout their experience with the company, answer questions, provide information, assist with service-related requests, and help ensure every interaction is handled professionally and efficiently.

This position is ideal for someone who is organized, approachable, solution-oriented, and interested in building valuable communication and client service skills.

Responsibilities

• Assist clients with questions, requests, and general service needs
• Provide accurate and professional information regarding company services
• Maintain clear and friendly communication with clients
• Help resolve concerns and identify appropriate solutions
• Maintain organized client information and service records
• Coordinate with team members to ensure client needs are addressed efficiently
• Follow up with clients when necessary
• Support daily client service and administrative operations
• Contribute to maintaining a positive and professional client experience
• Develop strong knowledge of company services and internal processes

Qualifications: Qualifications

• Strong verbal and written communication skills
• Professional and positive attitude
• Strong interpersonal and customer service skills
• Ability to remain organized while managing multiple responsibilities
• Good problem-solving and decision-making abilities
• Comfortable working independently and as part of a team
• Attention to detail and ability to follow established procedures
• Willingness to learn and develop new skills
• Reliable, adaptable, and motivated to grow professionally

Additional Information

• Competitive salary of $39,000 - $43,000 per year
• Full-time employment
• Professional training and skill development
• Opportunities for career growth and advancement
• Supportive and collaborative work environment
• Opportunity to strengthen communication, client relations, and problem-solving skills
• Hands-on experience within a growing organization
• Potential to take on additional responsibilities as you develop within the company

Compensation: $39,000-$39,000 per year