Client Experience & Solutions Banker

Bank of America Corporation; Vancouver (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Bank of America Corporation in Vancouver, WA, seeks a customer service associate to educate clients about self-service options and accurately handle cash transactions. You will engage clients, understand their financial priorities, and connect them with suitable solutions while delivering a high-quality client experience.

You will work to meet banking needs, follow approved processes, and collaborate with specialists in lending and investments to expand services.

Qualifications

• Enthusiastic self-starter with a strong work ethic.
• Strong client relationship skills.
• Excellent communication and problem solving abilities.
• Ability to learn and adapt to new technology platforms.
• Willing to work weekends or extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Client Experience

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America Corporation in Vancouver, WA, seeks a customer service associate to educate clients about self-service options and accurately handle cash transactions. You will engage clients, understand their financial priorities, and connect them with suitable solutions while delivering a high-quality client experience.

You will work to meet banking needs, follow approved processes, and collaborate with specialists in lending and investments to expand services.