Client Experience & Security Advisor (AI-Driven MSP)

Superior-Douglas County Chamber of Commerce & Visitors Bureau; Superior (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

DSC Communications seeks a Client Experience Lead to own the client relationship lifecycle from onboarding through renewal and growth. This role combines account management with security advisory depth, driving outcomes while expanding DSC's footprint within each account.

The position focuses on structured security assessments, client-facing reporting, and strategic technology guidance for SMB clients using DSC Sentinel iQ, an automation-first platform.

Qualifications

• 4+ years in MSP/MSSP with direct client-facing responsibility.
• Proven ability to formalize client management processes and documentation.
• Experience delivering renewals, upsells, and business reviews to non-technical stakeholders.
• Familiarity with CIS Controls (v7/v8) and FTC Safeguards Rule for gap assessment.
• Understanding of PSA/RMM tools and client reporting requirements.
• Knowledge of security stacks and cloud licensing guidance (M365/Azure).

Responsibilities

• Own the primary client relationship from onboarding through renewal and expansion.
• Translate security risk into business impact language for executives.
• Develop automated client reviews, roadmaps, and environment health reporting.
• Collaborate with service teams to align delivery capacity with commitments.
• Identify cross-sell and upsell opportunities grounded in client posture and roadmap.

Skills

Account management

Client relationships

Communication

Strategic advisor

Risk assessment

Security posture

Tools

HaloPSA

ConnectWise

NinjaOne

Kaseya

Hudu

IT Glue

M365

Azure

Job description

DSC Communications seeks a Client Experience Lead to own the client relationship lifecycle from onboarding through renewal and growth. This role combines account management with security advisory depth, driving outcomes while expanding DSC's footprint within each account.

The position focuses on structured security assessments, client-facing reporting, and strategic technology guidance for SMB clients using DSC Sentinel iQ, an automation-first platform.