Client Experience & Scheduling Specialist

Cocheco Elder Law Associates, PLLC; Dover (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Cocheco Elder Law Associates, PLLC in Dover, NH seeks a Client Services Satisfaction Specialist to support the firm's mission by ensuring all client matters move through processes on time and that meetings are coordinated with care.

The CSSS will focus on scheduling to satisfy client needs and firm cash flow, handle front desk duties, and liaise with attorneys, marketing, and finance while maintaining strict confidentiality and professional service standards.

Qualifications

• Associate Degree or a High School Diploma with 2 to 3 years Member/Client Services experience
• Experience handling front desk and incoming calls
• Proficient with Microsoft Office and office equipment

Responsibilities

• Ensure client scheduling meets or exceeds expectations
• Coordinate all client interactions to enhance satisfaction and loyalty
• Greet clients and manage front-desk duties
• Enter meeting notes and next actions into the management system
• Maintain confidentiality and professional conduct

Skills

Typing speed 35-40 wpm

Communication skills

Confidentiality

Time management

Documentation skills

Customer service

Education

Associate degree or high school diploma

Tools

Microsoft Office Suite

Office equipment handling

Job description

Cocheco Elder Law Associates, PLLC in Dover, NH seeks a Client Services Satisfaction Specialist to support the firm's mission by ensuring all client matters move through processes on time and that meetings are coordinated with care.

The CSSS will focus on scheduling to satisfy client needs and firm cash flow, handle front desk duties, and liaise with attorneys, marketing, and finance while maintaining strict confidentiality and professional service standards.