Client Experience & Sales Specialist

PNC; Phoenix (AZ); Sur place; USD 70 000 - 117 000; Plein temps

Résumé du poste

PNC seeks a Sales and Client Experience Specialist in our Retail Banking team, based in Phoenix, AZ or Temecula, CA. This in-office role focuses on supporting sales and customer experience strategy execution and coordinating cross-channel initiatives.

You will help grow revenue through acquisitions, retention, and channel experiences, while coaching frontline performance and delivering readiness materials. A Bachelor's degree and 3+ years of relevant experience are typical requirements, with

Qualifications

• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsabilités

• Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels.
• Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
• Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps.
• Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
• Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management.

Connaissances

Account Management

Competitive Strategies

Customer Experience

Negotiation

Operations Management

Strategic Planning

Formation

Bachelor's degree

Description du poste

PNC seeks a Sales and Client Experience Specialist in our Retail Banking team, based in Phoenix, AZ or Temecula, CA. This in-office role focuses on supporting sales and customer experience strategy execution and coordinating cross-channel initiatives.

You will help grow revenue through acquisitions, retention, and channel experiences, while coaching frontline performance and delivering readiness materials. A Bachelor's degree and 3+ years of relevant experience are typical requirements, with