Client Care Specialist

Williams Comfort Air; Indianapolis (IN); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Telehealth

401k

Paid time off

Paid holidays

Employee discounts

Descripción de la vacante

Williams Comfort Air in Indianapolis is seeking a Client Care Specialist to convert inbound calls into booked service appointments for HVAC, plumbing and electrical trades. You will build trust with clients, follow the call flow, and use our business systems to fulfill responsibilities.

The role requires onsite work at our home office in Indianapolis, with hours Mon-Fri 7am-7pm and weekend coverage. Compensation includes hourly pay with bonuses and comprehensive benefits.

Formación

• Prior customer service experience, ideally in a fast-paced field.
• Call Center experience highly preferred.
• Working onsite at our home office in Indianapolis is required.
• Comfortable with computers and learning new systems.
• Typing 30+ WPM.
• Strong written and verbal communication skills.
• Multitasking abilities are a huge plus.
• Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm.

Responsabilidades

• Build trust with internal and external clients by meeting their needs.
• Seek development opportunities through ongoing training and coaching.
• Deliver call scripts with an authentic, compelling tone.
• Use listening skills to ensure accurate information is relayed to Dispatch.
• Respond to client concerns with empathy and professionalism.
• Take control of calls with advanced telephone etiquette.
• Proactively work to fill the schedule (e.g., outbound calling).
• Accurately enter client data into the appropriate systems.
• Assign service call priorities based on urgency.
• Schedule client requests accurately based on technician skills.
• Provide exceptional service by staying mentally prepared.

Conocimientos

Customer service

Call center experience

Typing 30+ WPM

Strong communication

Multitasking

Herramientas

ServiceTitan

Descripción del empleo

Customer Service Representative/Client Care Specialist - Join Our Team!

Come join Williams Comfort Air/Mr. Plumber – one of the largest HVAC and plumbing companies in the entire Midwest. We’re growing quickly because we only hire the best (that’s YOU), and our clients love us for it! Many come for a job, but they stay for a fulfilling career, room to grow, and opportunities to excel.

The Role: As a Client Care Specialist, your goal is to convert inbound calls into booked service appointments for our technicians across HVAC, Plumbing, and Electrical trades. You’ll build a trusting relationship with clients and follow our call flow process to ensure efficiency and satisfaction. You’ll also be proficient in using the required business systems to fulfil your responsibilities.

Hours of Operation: Mon-Fri: 7am-7pm Sat-Sun: 7am-5pm

Training, and scheduling: Training will take about 2 weeks and will be on Mon-Fri schedule. Afterward, you’ll transition into a full-time schedule:

10am-7pm 5 days/week, OR 8am-7pm 4 days/week

Onsite

What’s in It for You?

• Industry Leading Total Compensation Plans - $17/hourly plus bonuses (Weekly pay)
• Medical (as low as $13/week), Dental, and Vision Insurance
• FREE Employee/Dependent Telehealth, no copay
• Company Matched Health Savings Account and 401k Retirement Account
• FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
• Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
• Paid Company Holidays
• Paid Community Service Day
• Paid Time Off
• Paid Other Time Off (Bereavement & Jury Duty)
• Friends & Family Discount
• Industry Leading Training Programs

What Will I Do?

• Build trust with internal and external clients by meeting their needs
• Seek development opportunities through ongoing training and one-on-one coaching
• Deliver call scripts with an authentic, compelling tone
• Use advanced listening skills to ensure accurate information is relayed to Dispatch
• Respond to client concerns with empathy and professionalism
• Take control of calls with advanced telephone etiquette
• Proactively work to fill the schedule (e.g., outbound calling)
• Accurately enter client data into the appropriate systems
• Assign service call priorities based on urgency
• Schedule client requests accurately based on technician skills
• Provide exceptional service by staying mentally prepared

Do I Have What It Takes?

• Prior customer service experience, ideally in a fast-paced field
• Call Center experience highly preferred
• Working onsite at our home office in Indianapolis is required
• Comfortable with computers and learning new systems
• Typing 30+ WPM
• Strong written and verbal communication skills
• Multitasking abilities are a huge plus
• Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
• ServiceTitan Experience Preferred

EQUAL OPPORTUNITY EMPLOYER

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.