Customer Service Representative

Gaines & Critzer Ltd; Midlothian (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Gaines & Critzer Ltd in Virginia is seeking a dedicated Customer Service Representative to support insureds, communicate with customers via phone, email and chat, and help streamline the claims process. The ideal candidate is hardworking, possesses time management, can think outside the box, follows procedures, communicates positively, and thrives in a team.

A valid P&C insurance license and 1–3 years' experience are preferred.

Qualifications

• 1–3 years of relevant work experience, preferably in insurance.
• Insurance license (P&C) required.
• Excellent verbal, written, and interpersonal communication.

Responsibilities

• Communicate with customers via phone, email and chat
• Process endorsements, handle document requests, etc
• Data entry in various platforms
• Help with claims process
• Add value to our insureds

Skills

Phone etiquette

Interpersonal skills

Multitasking

Time management

Insurance knowledge

Education

Insurance license (P&C)

Job description

The ideal candidate is hard working, proper time management, able to think outside the box, able to follow procedures, positive communication skills, team player, passionate, personable, hard working.

Responsibilities

• Communicate with customers via phone, email and chat
• Process endorsements, handle document requests, etc
• Data entry in various platforms
• Help with claims process
• Add value to our insureds

Qualifications

• At least 1 - 3 years' of relevant work experience (preferably in insurance)
• Insurance license (P & C)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work