Customer Service Representative

Plmins; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Plmins is seeking a Customer Service Specialist to be the primary contact for policyholders and brokers. The role includes handling calls, providing information on claims and underwriting, processing billing inquiries, and logging new submissions.

The position requires P&C licensing, strong communication skills, and the ability to work in a fast-paced environment while delivering excellent service across departments and broker portals.

Qualifications

• Insurance experience preferable in commercial lines.
• Must be able to obtain Property & Casualty license.
• Proficiency with Microsoft Office applications.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced, multi-functioning environment.
• Strong workload prioritization.

Responsibilities

• Answer calls for all departments from the main customer service number following company standards.
• Assist customers with information about claims and underwriting.
• Handle billing inquiries for insurance premiums and assist with e-payments.
• Process incoming emails to the Customer Service inbox.
• Log new business submissions and set up new claims.
• Provide training to brokers on the Producer Portal.
• Support other representatives to meet company standards.
• All other duties as assigned.

Skills

Insurance experience

Microsoft Office

Written communication

Oral communication

Multi-tasking

Customer service in insurance

Problem solving

Education

Property & Casualty license

Tools

Microsoft Office

Job description

Description

Position Summary:

The purpose of this position is to be the point of contact for our policyholders and brokers.

Essential Functions and Responsibilities:

1. Answer calls for all departments from the main customer service telephone number following company standards
2. Assist customers with general information about claims and underwriting
3. Handle internal and external billing inquiries for insurance premiums paid including assisting with e-payments and delinquency
4. Handling incoming e-mails sent to the Customer Service e-mail address
5. Log in all new business submissions
6. Set up all new claims that are called in, e-mailed or faxed
7. Obtain DNB reports
8. Process Loss Run Requests and direct brokers to the Producer Portal
9. Provide training to brokers on the Producer Portal
10. Handle outbound phone calls for potential weather relate claims
11. Provide backup support to other Customer Service Representatives to ensure company standards are met
12. All other duties as assigned

Knowledge and Skills:

1. Insurance experience preferable commercial insurance
2. Must obtain Property & Casualty Agent's license
3. Must participate in the Company’s continuing education opportunities
4. Proficiency in Microsoft software required
5. Comfortable working in paperless environment
6. Strong oral and written communication
7. Ability to work in multi-functioning and fast paced environment
8. Ability to work through difficult situations with customers
9. Ability to prioritize workload

Physical Requirements:

1. Ability to communicate effectively by telephone
2. Ability to sit for extended periods of time and to move intermittently throughout the workday
3. Ability to travel solo for work functions