Client Experience & Projects Coordinator

Classic Granite and Marble; Virginia (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Classic Granite and Marble in Powhatan, VA is seeking a Customer Service Coordinator who works with all levels of leadership and customers to deliver exceptional white glove service and support for complex stone projects.

This public-facing role coordinates information, documents, and surveys, liaising with manufacturers for warranty claims and guiding projects from quote through installation while maintaining accurate records.

Qualifications

• Proficiency in Microsoft Office recognised in daily work.
• Outstanding written and verbal communication skills.
• Excellent interpersonal skills and customer focus.
• Comfort communicating with internal and external stakeholders.

Responsibilities

• Respond to customer service issues in a timely manner.
• Effectively communicate information to both internal and external customers.
• Maintain accurate records and document customer service activities and discussions.
• Send post-installation surveys to customers.
• Liaison between customers and manufacturers for warranty claims.
• Create, distribute, and collect documents for Classic Granite & Marble.
• Follow up on open service tickets to ensure completion.
• Stay informed on installation and service methods to speak confidently with customers.
• Participate in training new employees.
• Advise management on executing long-term project management.
• Has authority to formulate or deviate from corporate policy without prior approval.

Skills

Reading Comprehension

Active Listening

Writing

Speaking

Critical Thinking

Active Learning

Empathy

Coordination

Negotiation

Complex Problem Solving

Judgment and Decision Making

Time Management

Tools

Microsoft Office

Job description

Classic Granite and Marble in Powhatan, VA is seeking a Customer Service Coordinator who works with all levels of leadership and customers to deliver exceptional white glove service and support for complex stone projects.

This public-facing role coordinates information, documents, and surveys, liaising with manufacturers for warranty claims and guiding projects from quote through installation while maintaining accurate records.