Client Experience Project Coordinator

ZipRecruiter; Bradenton (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Client Experience Project Coordinator to support Project Managers in onboarding customers and managing projects. This remote role involves coordinating tasks, maintaining documentation, and ensuring projects meet quality standards. Ideal candidates will have a Bachelor's degree and experience in project management.

Qualifications

• 3 years of related human resources experience.
• 2 years in Project Management methodology.
• CAPM certification required.

Responsibilities

• Manage project documentation and risk management.
• Support Project Managers in onboarding clients.
• Provide project updates and analyze risks.

Skills

Project Management

Communication

Organizational Skills

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Monday.com

Job description

Now Hiring! Client Experience Project Coordinator - Philippines opportunity working for a U.S. company.

Location:

100% Remote

Job Summary

The Client Experience Project Coordinator is a critical role ensuring PuzzleHR can quickly and effectively onboard customers onto our services. The objective of this position is to administer and support our Project Managers closely. You will perform various coordinating tasks such as administrative duties, maintaining project documentation, and risk management. Ultimately, the duties of the Client Experience Project Coordinator are to support the Project Manager in ensuring that all projects are completed on time, within budget, and meet high-quality standards.

What You'll Do:

1. Provide day-to-day project management and tracking of all outlined tasks within each project plan.
2. Lead and govern basic-level clients through onboarding and implementation using project management methodology.
3. Support Project Managers with administrative tasks such as requirements gathering, reporting, and scheduling.
4. Collaborate with Project Managers and internal teams to support the initiation, planning, execution, and closure of project plans through implementation.
5. Provide project updates to Project Managers regarding progress and risk management.
6. Analyze risks and opportunities by monitoring project progress and handling issues as they arise.
7. Create and maintain comprehensive project documentation, plans, and reports.
8. Ensure standards and requirements are met through quality assurance tests.
9. Utilize Microsoft Office Suite and Front to communicate and create agendas in PowerPoint, etc.
10. Manage portfolio with appropriate documentation.
11. Perform other duties and responsibilities as assigned.

What You'll Need:

1. Bachelor’s degree and/or a minimum of three (3) years of related human resources experience.
2. A minimum of two (2) years in related Project Management methodology experience.
3. CAPM certification.
4. Demonstrated eye for process improvement.
5. Ability to deliver clear and effective presentations both internally and client-facing.
6. Proven work experience as a Project Coordinator or similar role.
7. Experience in project management from conception to delivery.
8. Hands-on experience with project management tools (e.g., Monday.com).
9. Proficient in Microsoft Office Suite or similar software.
10. Solid organizational skills, including multitasking and time management.
11. Familiarity with risk management and quality assurance control.
12. Ability to work independently and across the organization.

Who We Are:

www.PuzzleHR.com

PuzzleHR is a market leader in the fast-growing HR as a Service (HRaaS) industry. We strive to be the force that disrupts Human Resources. By delivering White Glove Solutions to HR challenges that deliver measurable business results, we turn HR from a business cost center into a Revenue Driver.

PuzzleHR participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and the Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For more information, visit www.uscis.gov and click on 'E-Verify'.