Customer Success Project Coordinator (Hybrid)

Penbrothers; Sheridan (WY); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a motivated Client Success Project Coordinator to join their Customer Success team. This role involves managing projects, collaborating with teams, and ensuring client satisfaction. Ideal candidates will have strong organizational and communication skills, with a focus on problem-solving and stakeholder management.

Qualifications

• 3-5 years of experience in Project Management preferred.
• Self-motivated and proactive.

Responsibilities

• Manage project delivery, ensuring adherence to plans and timelines.
• Track and update stakeholders on project status.
• Maintain clear communication with clients and stakeholders.

Skills

Organizational Skills

Stakeholder Management

Communication

Problem-Solving

Analytical Skills

Tools

Google Sheets

Google Slides

Zoho

Intercom

Hubspot

Job description

PEN25685

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

We are looking for a motivated and agile Client Success Project Coordinator to join our growing Customer Success team. In this role, you'll be instrumental in supporting the team’s initiatives, executing strategies, and ensuring smooth operations. You’ll collaborate with cross-functional teams to implement projects, track progress, and contribute to achieving organizational goals. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving client success, this role is for you.

What you’ll do

• Gain a deep understanding of our services and become a Penbrothers process expert.

• Innovate and propose solutions to improve processes.

• Generate reports aligned with internal stakeholder requirements.

• Manage project delivery, ensuring adherence to plans and timelines.

• Track and update stakeholders on project status, addressing any changes in scope, schedule, or budget.

• Identify and mitigate potential risks throughout the project lifecycle.

• Maintain clear communication with clients and stakeholders to ensure satisfaction.

• Share best practices and insights to enhance the efficiency and quality of our processes.

• Champion timely client requests and contribute to achieving team OKRs and metrics.

What You Bring

• 3-5 years of experience in Project Management (preferred).

• Highly organized with a keen eye for detail.

• Strong stakeholder management skills.

• Self-motivated and proactive.

• Excellent communication and interpersonal abilities.

• Demonstrated leadership qualities and ability to present to groups.

• Strong problem-solving and analytical skills.

• Ability to manage multiple tasks and prioritize effectively.

• Proficiency in Google Sheets and Google Slides.

• Experience with Zoho, Intercom, Insided, and Hubspot is a plus, but not required.