Client Experience & Orders Coordinator

American Rheinmetall; Saint Marys Township (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

American Rheinmetall is seeking a Customer Service Coordinator to ensure exceptional customer experience and efficient operations within the rubber products division. As the primary client contact, you will provide support, resolve inquiries, and coordinate orders for rubber products and Trackman tracks and wheels.

Responsibilities include managing the end-to-end order process, maintaining accurate CRM records, and collaborating with sales, manufacturing, and materials teams to meet demand and

Qualifications

• Strong analytical and problem-solving abilities
• Excellent organizational and time-management skills
• Superior oral and written communication skills
• Ability to work independently and in a team environment

Responsibilities

• Serve as primary liaison between clients and the company, handling inquiries and providing product information.
• Manage end-to-end order process including placement, tracking, and fulfillment with internal coordination.
• Develop knowledge of the rubber product line to offer informed guidance to clients.
• Resolve customer concerns while adhering to policies and procedures.
• Maintain CRM records and generate reports on feedback and trends.
• Collaborate with sales, manufacturing and materials teams to meet demand and resolve challenges.
• Identify and implement opportunities to improve customer service processes.

Skills

Analytical skills

Organizational skills

Communication skills

Independent work

Teamwork

Education

High School Diploma

Bachelor's degree in Business Administration or Marketing or relevant field

Tools

Microsoft Office

Google Workspace

Job description

American Rheinmetall is seeking a Customer Service Coordinator to ensure exceptional customer experience and efficient operations within the rubber products division. As the primary client contact, you will provide support, resolve inquiries, and coordinate orders for rubber products and Trackman tracks and wheels.

Responsibilities include managing the end-to-end order process, maintaining accurate CRM records, and collaborating with sales, manufacturing, and materials teams to meet demand and