Customer Experience & Orders Coordinator — Rubber Products

Rheinmetall; Saint Marys (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

None

Job summary

American Rheinmetall seeks a Customer Service Coordinator to serve as the main contact for clients and coordinate orders for our rubber products and Trackman rubber tracks and wheels. You will support inquiries, manage orders from placement to fulfillment, and work with sales, manufacturing, and materials teams to meet demand.

Applicants should be proficient in MS Office or Google Workspace, possess strong analytical and communication skills, and be able to work independently within a

Qualifications

• Strong in Microsoft Office or Google Workspace.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Exceptional oral and written communication skills

Responsibilities

• Serve as a primary liaison between clients and the company, handling inquiries and concerns.
• Manage end-to-end order process, including placement, tracking, and fulfillment.
• Develop knowledge of the rubber product line to guide clients.
• Resolve customer concerns while adhering to policies and procedures.
• Maintain records using CRM and generate reports on feedback and trends.
• Coordinate with sales, manufacturing, and materials teams to meet demand.
• Identify opportunities to streamline customer service processes.

Skills

MS Office

Analytical skills

Organizational skills

Problem-solving

Communication skills

Education

High School Diploma

Bachelor’s degree preferred

Job description

American Rheinmetall seeks a Customer Service Coordinator to serve as the main contact for clients and coordinate orders for our rubber products and Trackman rubber tracks and wheels. You will support inquiries, manage orders from placement to fulfillment, and work with sales, manufacturing, and materials teams to meet demand.

Applicants should be proficient in MS Office or Google Workspace, possess strong analytical and communication skills, and be able to work independently within a