Customer Experience Coordinator, Rubber Products

American Rheinmetall; Saint Marys (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

American Rheinmetall in Ohio seeks a Customer Service Coordinator to ensure excellent client experiences and smooth order fulfillment for its rubber products and Trackman rubber tracks and wheels. You will act as the main contact for clients, coordinate orders end-to-end, and work with sales, manufacturing, and materials teams to resolve issues promptly.

The role requires strong communication skills, proficiency with CRM systems, and a proactive approach to process improvements.

Qualifications

• 2+ years of customer service experience
• Bachelor’s degree in business, marketing, or a related field preferred
• Proficiency with Microsoft Office or Google Workspace
• Strong written and verbal communication skills

Responsibilities

• Serve as a primary liaison between clients and the company, handling inquiries and providing product information.
• Manage end-to-end order process, including order placement, tracking, and fulfillment with internal departments.
• Develop understanding of the rubber product line to offer guidance to clients.
• Resolve customer concerns promptly and professionally while adhering to policies.
• Maintain accurate records of customer interactions in the CRM and generate regular reports.
• Collaborate with sales, manufacturing, and materials teams to meet customer demands.
• Identify opportunities to improve processes and streamline customer service operations.

Skills

Microsoft Office

Google Workspace

Analytical skills

Organizational skills

Problem-solving

Independent work

Team collaboration

Oral and written communication

Education

High School Diploma

Tools

CRM system

Job description

American Rheinmetall in Ohio seeks a Customer Service Coordinator to ensure excellent client experiences and smooth order fulfillment for its rubber products and Trackman rubber tracks and wheels. You will act as the main contact for clients, coordinate orders end-to-end, and work with sales, manufacturing, and materials teams to resolve issues promptly.

The role requires strong communication skills, proficiency with CRM systems, and a proactive approach to process improvements.