Customer Service Coordinator

Rheinmetall; Saint Marys (OH); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

None

Descrizione del lavoro

American Rheinmetall seeks a Customer Service Coordinator to serve as the main contact for clients and coordinate orders for our rubber products and Trackman rubber tracks and wheels. You will support inquiries, manage orders from placement to fulfillment, and work with sales, manufacturing, and materials teams to meet demand.

Applicants should be proficient in MS Office or Google Workspace, possess strong analytical and communication skills, and be able to work independently within a

Competenze

• Strong in Microsoft Office or Google Workspace.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Exceptional oral and written communication skills

Mansioni

• Serve as a primary liaison between clients and the company, handling inquiries and concerns.
• Manage end-to-end order process, including placement, tracking, and fulfillment.
• Develop knowledge of the rubber product line to guide clients.
• Resolve customer concerns while adhering to policies and procedures.
• Maintain records using CRM and generate reports on feedback and trends.
• Coordinate with sales, manufacturing, and materials teams to meet demand.
• Identify opportunities to streamline customer service processes.

Conoscenze

MS Office

Analytical skills

Organizational skills

Problem-solving

Communication skills

Formazione

High School Diploma

Bachelor’s degree preferred

Descrizione del lavoro

As a Customer Service Coordinator, the candidate will play a pivotal role in ensuring exceptional customer experience and efficient operations within our rubber product division. They will serve as a primary point of contact for clients, providing support, resolving inquiries, and coordinating orders related to our range of rubber products and the Trackman brand of rubber tracks and wheels.

Essential Functions:

• Serve as a primary liaison between clients and the company, handling inquiries, providing product information, and addressing concerns promptly and professionally.
• Manage the end-to-end order process, including order placement, tracking, and fulfillment, ensuring accuracy and timeliness while coordinating with various internal departments.
• Develop a comprehensive understanding of our commercial rubber product line to offer detailed information, guidance, and recommendations to clients based on their needs.
• Effectively resolve customer concerns, complaints, or issues, ensuring a high level of satisfaction while adhering to company policies and procedures.
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system. Generate regular reports on customer feedback, trends, and issues for internal review.
• Work closely with sales, manufacturing, and materials teams to ensure seamless coordination in meeting customer demands and resolving challenges efficiently.
• Identify opportunities for process enhancements, propose and implement improvements to streamline customer service operations.

Supervisory Responsibilities:

None

Minimum Qualifications:

Specific knowledge that can be determined objectively; suggested vocabulary below

• Strong in Microsoft Office or Google Workspace.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Exceptional oral and written communication skills

Education & Experience

• High School Diploma

Must undergo and meet company standards for background check, employment verification, reference checks, physical, and controlled substance testing.

Preferred Qualifications:

• A bachelor’s degree in business administration, marketing, or a relevant field is preferred.
• 2+ years of customer service experience

Working Conditions and Physical Demands

With or without reasonable accommodation requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Physical requirements: Occasionally: Required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee may occasionally lift up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
• Follow safety procedures, security protocol, and wear proper PPE.

Equal Employment Opportunity Statement:

American Rheinmetall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy), gender identity, national origin, age, disability, or marital status, in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

By signing below, I acknowledge that I have received and reviewed the job description for my position. I understand the duties, responsibilities, and expectations of this role and agree to perform them to the best of my ability. I understand that this job description is not a contract and may be amended as necessary.