Client Experience Operations Lead - Multi-Account PM (Remote/Hybrid)

zetaglobal; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity and Stock Purchase

Job summary

Zeta Global is seeking an experienced Client Experience Operations Manager to support the delivery of media dashboards and audience creation across multiple client accounts. This role requires strong project coordination, detail orientation, and hands-on familiarity with tagging and pixel tracking technologies.

You will collaborate with Strategic Directors, analytics teams, and operations to ensure tracking infrastructure enables accurate media insights across diverse verticals.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or Data/Analytics-related field.
• 3-5 years of project management experience, with at least 2 years in a marketing/advertising agency environment.
• Understanding of digital media channels (SEM, display, social, programmatic, video) and attribution mechanics.
• Familiarity with tag/pixel management platforms and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.).
• Strong organizational and communication skills, with an ability to manage timelines across multiple stakeholders and projects.

Responsibilities

• Multi-Account Project Management: End-to-end project execution for media dashboard builds and enhancements across client accounts.
• Develop and maintain timelines, deliverables, and status documentation across multiple workstreams.
• Serve as primary point of contact between internal teams and clients for tracking- and dashboard-related deliverables.
• Anticipate and manage resource constraints and shifting client priorities in a fast-paced setting.
• Media Attribution & Tracking Oversight: Ensure proper tagging and tracking is in place to execute projects.
• Oversee the implementation and validation of pixels/tags across media platforms and client properties using GTM or Adobe Launch.
• Coordinate with third-party vendors/agencies to ensure accurate data flows and media tracking.
• Dashboard Planning & Execution: Translate client reporting needs into data requirements and dashboard specifications.
• Work with BI/data viz teams to build or customize dashboards in Looker, Datorama, Tableau, or Power BI.
• Maintain QA processes to ensure data integrity and proper attribution across channels.
• Stakeholder Communication: Facilitate client communications for milestones, data readiness, and dashboard walkthroughs.
• Document tagging requirements and dashboard logic for cross-functional transparency.
• Coordinate internal communication to ensure projects are completed on time.

Skills

Project management

Digital media channels understanding

Strong organizational skills

Communication

Education

Bachelor's degree in Marketing, Business, Communications, or Data/Analytics-related field

Tools

GTM

Adobe Launch

Campaign Manager 360

Meta tracking

Job description

Zeta Global is seeking an experienced Client Experience Operations Manager to support the delivery of media dashboards and audience creation across multiple client accounts. This role requires strong project coordination, detail orientation, and hands-on familiarity with tagging and pixel tracking technologies.

You will collaborate with Strategic Directors, analytics teams, and operations to ensure tracking infrastructure enables accurate media insights across diverse verticals.