Client Experience Marketing Intern – Insights & Data

Plante Moran; Chicago (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Flexible time off

Job summary

Plante Moran is seeking a qualified intern to join the Client Experience marketing team. The intern will gain hands-on experience administering client feedback surveys and analyzing data to inform improvements. You will support multiple programs, coordinate with vendors, and help create communications and onboarding resources.

This internship offers exposure to CRM usage, reporting, and project management activities within a nationally recognized firm and inclusive culture.

Qualifications

• Pursuing a Bachelor’s degree in Marketing or related field with at least three years of study.
• Academic success with a minimum GPA of 3.0.
• Moderate creativity and latitude is expected.
• Strong written and oral communication skills.
• Ability to follow instructions and work as a team player.
• Experience with MS Office (Word, PowerPoint, Excel, Outlook).
• Basic understanding of and interest in content marketing and social media.

Responsibilities

• Support the administration and execution of firmwide client feedback and survey programs.
• Partner with internal teams and external vendors to coordinate projects and ensure a smooth client feedback process.
• Assist with collecting, organizing, and analyzing client feedback data to help identify trends and opportunities for improvement.
• Help prepare communications, resources, and instructions related to client experience initiatives.
• Support client onboarding and client experience improvement projects across the firm.
• Collaborate with partners, administrators, and other stakeholders to answer questions and support ongoing initiatives.
• Utilize CRM and other technology platforms to maintain data integrity and support reporting needs.
• Contribute to project management activities, including tracking timelines, deliverables, and key milestones.

Skills

MS Office

Communication skills

Team player

Content marketing

Social media

Education

Bachelor’s Degree in Marketing or related field (in progress)

Tools

MS Office (Word, PowerPoint, Excel, Outlook)

Job description

Plante Moran is seeking a qualified intern to join the Client Experience marketing team. The intern will gain hands-on experience administering client feedback surveys and analyzing data to inform improvements. You will support multiple programs, coordinate with vendors, and help create communications and onboarding resources.

This internship offers exposure to CRM usage, reporting, and project management activities within a nationally recognized firm and inclusive culture.