Marketing, Client Experience - Intern (Summer 2027) - On-site

Usi Insurance; Michigan; On-site; USD 21,000 - 30,000; Full time

Job summary

Plante Moran is seeking a Marketing, Client Experience intern for Summer 2027 in Michigan. You will support client feedback programs, assist with content marketing, and help with digital engagements under guidance.

This role offers hands-on experience in CRM usage, surveys, and cross-functional collaboration, with growth opportunities in a prominent professional services firm. Strong communication and teamwork are valued; eligible students pursuing marketing or related field with at least 3

Qualifications

• Strong written and oral communication skills.
• Ability to follow instruction and work as a team player.
• Moderate degree of creativity and latitude is expected.

Responsibilities

• Support the administration and execution of firmwide client feedback and survey programs.
• Partner with internal teams and external vendors to coordinate projects and ensure a smooth client feedback process.
• Assist with collecting, organizing, and analyzing client feedback data to help identify trends and opportunities for improvement.
• Help prepare communications, resources, and instructions related to client experience initiatives.
• Support client onboarding and client experience improvement projects across the firm.
• Collaborate with partners, administrators, and other stakeholders to answer questions and support ongoing initiatives.
• Utilize CRM and other technology platforms to maintain data integrity and support reporting needs.
• Contribute to project management activities, including tracking timelines, deliverables, and key milestones.

Skills

Written and verbal communication

Team player

Creativity

Education

Bachelor’s degree in Marketing or related field

Tools

MS Office

Job description

Marketing, Client Experience - Intern (Summer 2027)

Count on us. Our \"we-care\" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

The marketing team is poised for growth, and we need the best and brightest minds to help us soar. Whether you want to accelerate digital engagements, build relationships, promote the firm with dynamic content, or dazzle us with creativity, do it in our collaborative culture. From day one, we invite you to make a difference—to be remarkable.

What makes us different?

On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk‑free firm (hey, nobody ‘s perfect) with a world‑class culture, consistent recognition as one of Fortune Magazine’s \"100 Best Companies to Work For,\" and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities.

Job Responsibilities

Your role.

Plante Moran is looking for a qualified intern to join our Client Experience marketing team. The intern will work with our client experience team to gain hands on experience with administering client feedback surveys and analyzing survey data to inform our client experience. Your work will include, but not be limited to:

• Support the administration and execution of firmwide client feedback and survey programs.


• Partner with internal teams and external vendors to coordinate projects and ensure a smooth client feedback process.


• Assist with collecting, organizing, and analyzing client feedback data to help identify trends and opportunities for improvement.


• Help prepare communications, resources, and instructions related to client experience initiatives.


• Support client onboarding and client experience improvement projects across the firm.


• Collaborate with partners, administrators, and other stakeholders to answer questions and support ongoing initiatives.


• Utilize CRM and other technology platforms to maintain data integrity and support reporting needs.


• Contribute to project management activities, including tracking timelines, deliverables, and key milestones.

Qualifications

• Completion of three years of study in pursuit of aBachelor’s Degree in Marketingor related field


• Academic success (a minimum cumulative GPA of 3.0)


• Moderate degree of creativity and latitude is expected


• Strong written and oral communication skills


• Ability to follow instruction and work as a team player


• Experience with MS Office (Word, Power Point, Excel, Outlook)


• Basic understanding of and interest in content marketing and social media

This is a non‑exempt position and may require work hours that exceed the standard 40‑hour work week.