Client Experience & Legal Office Coordinator

cordellcordell; Charleston (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Plans

Dental & Vision

Life & AD&D

Disability Insurance

401(k) with company match

Paid time off

Wellness program

Job summary

Cordell & Cordell is seeking a client intake professional to be the first point of contact for potential and current clients in our Charleston office. You will schedule consultations, manage attorney calendars, and ensure a smooth, empathetic intake experience.

Ideal candidates bring strong communication, organization, and multitasking abilities, with experience in professional settings. This on-site role supports billing, data entry, and timely follow-ups to convert inquiries into clients.

Qualifications

• High school diploma or GED required.
• Experience in a law office, medical office, or professional setting preferred.

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Conduct timely follow-up with prospective clients.
• Deliver a professional, empathetic intake experience.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.
• Handle sensitive client information with discretion and care.

Skills

Customer service

Organizational skills

Multitasking

Communication

Data entry

Education

High school diploma or GED

Tools

Case Management System

Microsoft Office Suite

Job description

Cordell & Cordell is seeking a client intake professional to be the first point of contact for potential and current clients in our Charleston office. You will schedule consultations, manage attorney calendars, and ensure a smooth, empathetic intake experience.

Ideal candidates bring strong communication, organization, and multitasking abilities, with experience in professional settings. This on-site role supports billing, data entry, and timely follow-ups to convert inquiries into clients.