Law Office Administrator - Charleston, SC

cordellcordell; Charleston (SC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical Plans

Dental & Vision

Life & AD&D

Disability Insurance

401(k) with company match

Paid time off

Wellness program

Job summary

Cordell & Cordell is seeking a client intake professional to be the first point of contact for potential and current clients in our Charleston office. You will schedule consultations, manage attorney calendars, and ensure a smooth, empathetic intake experience.

Ideal candidates bring strong communication, organization, and multitasking abilities, with experience in professional settings. This on-site role supports billing, data entry, and timely follow-ups to convert inquiries into clients.

Qualifications

• High school diploma or GED required.
• Experience in a law office, medical office, or professional setting preferred.

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Conduct timely follow-up with prospective clients.
• Deliver a professional, empathetic intake experience.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.
• Handle sensitive client information with discretion and care.

Skills

Customer service

Organizational skills

Multitasking

Communication

Data entry

Education

High school diploma or GED

Tools

Case Management System

Microsoft Office Suite

Job description

Cordell & Cordell has the benefits you'd expect from a large national firm. We offer competitive compensation, exceptional health care benefits, and prioritize work-life balance to ensure the well-being and productivity of our employees. Our focus on family law allows us to make a meaningful impact by helping families navigate challenging and pivotal times in their lives.

Why This Role Matters

As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You'll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.

What You'll Do

• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in our Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests
• Handle sensitive client information with discretion and care

What We're Looking For

• High school diploma or GED
• Experience in a law office, medical office, or professional setting preferred
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance (on-site, M-F, 8-5)
• Proactive, solutions-oriented mindset

Acknowledgement:

The above statements describe the job's essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Cordell & Cordell provides exceptional benefits and a great working environment including:

We also offer our full-time employees the following benefits:

• Medical Plans: including HDHP, PPO, HSA and FSA
• Dental, Vision, Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance
• 401(k) Savings with Employer Matching
• Paid time off
• Participate in our Wellness Program and potentially earn Employer Paid health premiums!

For more information: https://cordellcordell.com/about/careers/benefits/