Client Experience Leader & Performance Coach

Cherie Amour Inc.; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical benefits

Paid time off

Leadership training

Team leadership role

Job summary

Cherie Amour is seeking a hands-on Customer Service Manager to lead our Client Experience team in Pullman, WA. You will coach, develop high-performing professionals, and drive processes that elevate every client interaction to reflect the Cherie Amour brand.

In this role, you’ll own team performance, handle escalations with empathy, and collaborate with leadership to improve engagement, conversion, and service standards across the organization.

Qualifications

• 3+ years in customer service leadership.
• Experience coaching and developing a customer-facing team.
• Strong communication and interpersonal skills.
• Ability to manage escalated client situations with professionalism.
• Comfortable with KPIs and continuous improvement initiatives.

Responsibilities

• Lead, coach, and develop the Client Experience team through daily mentorship and accountability.
• Handle client conversations and set service standards for excellence.
• Establish team KPIs and monitor performance for continuous improvement.
• Coach on communication, professionalism, and conversion performance.
• Foster a positive culture focused on teamwork, ownership, and growth.

Skills

Team Leadership

Coaching

Customer Service

CRM Systems

KPI Management

Communication

Problem Solving

Education

Bachelor's degree

Tools

Salesforce

Zendesk

Job description

Cherie Amour is seeking a hands-on Customer Service Manager to lead our Client Experience team in Pullman, WA. You will coach, develop high-performing professionals, and drive processes that elevate every client interaction to reflect the Cherie Amour brand.

In this role, you’ll own team performance, handle escalations with empathy, and collaborate with leadership to improve engagement, conversion, and service standards across the organization.