Client Experience Specialist (Customer Care & Scheduling)

Cherie Amour Inc.; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k)

Paid vacation and sick leave

Paid training and ongoing development

Job summary

Cherie Amour is seeking a Client Experience Specialist to join our Customer Experience team. This role focuses on creating a seamless, supportive, and elevated experience for every client from first inquiry through post-session communication.

You will be the voice and communication hub of the client journey, ensuring every client feels informed, cared for, and confident at every step. This role emphasizes clear communication, thoughtful coordination, and strong operational support, with

Qualifications

• 1+ years of experience in customer service, client relations, scheduling, or admin support.
• Strong communication skills via phone, email, and text.
• Highly organized with attention to detail.
• Proficient with CRM or scheduling systems.
• Ability to multitask and manage priorities.

Responsibilities

• Handle inbound and outbound client calls, emails, and texts with clear, friendly information about services and scheduling.
• Book, manage, and adjust client appointments; coordinate with internal teams.
• Guide clients through pre-session prep and post-session follow-ups; maintain consistent communication.
• Maintain accurate client records in the CRM; track communications and scheduling details.
• Collaborate with sales, marketing, and production to ensure a seamless client journey.

Skills

Customer service

Communication

Organization

Multitasking

Tools

CRM software

Job description

Client Experience Specialist (Customer Care & Scheduling)

Customer Experience | Client Support | Scheduling & Communication

Location: Pullman, WA

Position: Full-time

Cherie Amour is seeking a Client Experience Specialist to join our Customer Experience team. This role is focused on creating a seamless, supportive, and elevated experience for every client from first inquiry through post-session communication. You will be the voice and communication hub of the client journey, ensuring every client feels informed, cared for, and confident at every step. This role is focused on delivering an elevated client experience through clear communication, thoughtful coordination, and strong operational support.

What You'll Do

• Client Communication & SupportHandle inbound and outbound client calls, emails, and texts. Provide clear, friendly, and accurate information about services, sessions, and scheduling. Ensure clients feel supported, informed, and confident throughout their experience.
• Scheduling & CoordinationBook, manage, and adjust client appointments. Coordinate schedules between clients and internal teams. Ensure all bookings are accurate and properly documented in the system.
• Client Experience ManagementGuide clients through pre-session preparation and post-session follow-ups. Maintain consistent communication to reduce confusion and improve client satisfaction. Proactively follow up with clients to ensure smooth progression through their journey.
• CRM & Administrative SupportMaintain accurate and up-to-date client records in the CRM. Track client communication, status, and scheduling details. Support internal team organization through clean and consistent data entry.
• Team CollaborationWork closely with sales, marketing, and production teams to ensure a seamless client journey. Communicate client needs, updates, and issues clearly across departments. Help identify ways to improve the overall client experience.

This Role Is a Strong Fit If You

• Are confident and comfortable communicating with clients over the phone.
• Enjoy helping people and creating positive, seamless experiences.
• Are highly organized and detail-oriented.
• Can manage multiple conversations, schedules, and tasks at once.
• Communicate clearly, warmly, and professionally in all situations.
• Are dependable, consistent, and proactive in follow-up.
• Thrive in a structured, fast-paced environment.

Requirements

• 1+ years of experience in customer service, client relations, scheduling, or administrative support.
• Strong communication skills (phone, email, and text).
• High level of organization and attention to detail.
• Comfortable using CRM or scheduling systems.
• Ability to multitask and manage priorities efficiently.
• Professional, friendly, and calm communication style.

Preferred Experience

• Experience in a client-facing or appointment-based business.
• Familiarity with CRM or booking systems.
• Experience working in a service-based or experience-driven business.

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Performance-based bonus opportunities
• Medical, dental, vision, life, LTD, and 401(k)
• Paid vacation and sick leave
• Paid training and ongoing development
• Opportunity for growth within the client experience team

About Cherie Amour

Cherie Amour creates high-end, confidence-focused photography experiences. Our clients invest in more images, they invest in an experience designed to help them feel confident, supported, and seen throughout their entire journey.