Client Experience Leader: Enterprise Strategy & Growth

Fashion Institute of Design & Merchandising; Omaha (NE); On-site; USD 120,000 - 150,000; Full time

Job summary

HDR is seeking a seasoned Client Experience Director to shape and drive the enterprise-wide client experience strategy in the US, coordinating with business groups, operations, marketing, and project delivery. The role translates client insights into actionable strategy and fosters a client-centered culture across HDR.

With a focus on loyalty, retention, and long-term growth, this position requires strong leadership, change management, and performance measurement across a globally matrixed

Qualifications

• Minimum of 15+ years of progressive experience in the A/E/C industry.
• Excellent written, verbal, presentation, and executive communication skills.
• Ability to lead large, cross-functional strategic programs.

Responsibilities

• Lead enterprise-wide client experience program and governance.
• Foster client-centric culture and strengthen client relationships.
• Oversee client feedback systems, metrics, and insights to inform actions.
• Develop tools and resources to strengthen client experience capabilities.

Education

Bachelor's degree or equivalent in business/marketing/communications/engineering/architecture

Job description

HDR is seeking a seasoned Client Experience Director to shape and drive the enterprise-wide client experience strategy in the US, coordinating with business groups, operations, marketing, and project delivery. The role translates client insights into actionable strategy and fosters a client-centered culture across HDR.

With a focus on loyalty, retention, and long-term growth, this position requires strong leadership, change management, and performance measurement across a globally matrixed