Director of Enterprise Client Experience & Growth

HDR

Miami (FL)

On-site

USD 181,000 - 326,000

Full time

14 days+

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Benefits offered by this job

Employee ownership

Comprehensive benefits package

Job summary

HDR is seeking a strategic Client Experience Director to lead enterprise-wide client experience initiatives and drive measurable improvements in loyalty and outcomes. You will collaborate with business groups and leadership to translate insights into action, foster a client-centric culture, and enable cross-functional success across HDR’s service lines.

The role emphasizes governance, change management, and performance measurement, with a focus on advancing HDR’s relationships and long-term

Qualifications

Minimum of 15+ years of progressive experience in the A/E/C industry.
Excellent written, verbal, presentation, and executive communication skills.
Ability to translate client insights into strategic and operational improvements.

Responsibilities

Lead HDR’s enterprise-wide client experience program and define vision, strategy, governance, and implementation.
Build a client-centric culture by partnering with leaders to embed client-focused behaviors and decision-making.
Oversee Client Feedback System, analyze metrics (NPS, loyalty, retention) and provide actionable recommendations.
Develop tools, training, and resources to strengthen client experience capabilities across HDR.