Client Experience Leader: Customer Service Manager

Rafaelparker; Frisco (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Training & development

Opportunity for advancement

Health insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Vision insurance

Job summary

A leading insurance agency in Frisco, Texas is seeking a Customer Service Manager to oversee the customer service team and operations. The ideal candidate has over a year of experience in customer service, including managerial roles. You will develop customer service policies and train team members while enhancing the client experience. Internal growth opportunities are available for driven candidates.

Qualifications

• 1+ years of experience in customer service.
• 1+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership

Organizational skills

Communication

Problem-solving

Job description

A leading insurance agency in Frisco, Texas is seeking a Customer Service Manager to oversee the customer service team and operations. The ideal candidate has over a year of experience in customer service, including managerial roles. You will develop customer service policies and train team members while enhancing the client experience. Internal growth opportunities are available for driven candidates.