Client Experience Leader

Pace® Analytical Services; Ormond Beach (FL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Tuition reimbursement

Job summary

Pace® Analytical Services in Florida seeks an experienced Customer Experience Manager to lead the client service teams and deepen client relationships. You will oversee daily operations, ensure service delivery aligns with company standards, and collaborate with sales, marketing, and product teams to address client needs.

The role requires a Bachelor's degree in a related field and at least eight years of customer service experience, including five years in a managerial capacity.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field.
• 8 years of customer service experience, 5 in a managerial role.
• Continued employment contingent upon licenses and certificates being maintained.

Responsibilities

• Plans, organizes, administers, develops, and evaluates activities of assigned staff.
• Oversees daily client service operations to ensure efficient service delivery.
• Reviews client feedback and implements necessary changes to improve satisfaction.
• Collaborates with internal teams to ensure timely delivery of services.
• Prepares reports on client service performance and team metrics.

Skills

Client relationships

Team leadership

Budgeting

Policy development

Education

Bachelor's degree in related field

Tools

CRM software

Job description

Pace® Analytical Services in Florida seeks an experienced Customer Experience Manager to lead the client service teams and deepen client relationships. You will oversee daily operations, ensure service delivery aligns with company standards, and collaborate with sales, marketing, and product teams to address client needs.

The role requires a Bachelor's degree in a related field and at least eight years of customer service experience, including five years in a managerial capacity.