Client Experience Lead & Operations Manager

Pace-Analytical-Services-LL; Ormond Beach (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K retirement savings plan

Life insurance

Disability insurance

Paid time off

HSA

Wellness program

Tuition reimbursement

Employee Assistance program

Parental leave

Legal coverage

ID theft protection

Job summary

Pace-Analytical-Services-LL in Florida is seeking a Senior Customer Experience Manager to oversee the daily operations of the client service team and strengthen client relationships. The role focuses on ensuring high levels of client satisfaction, coordinating with sales, marketing, and product teams, and driving service delivery improvements.

Applicants should have a Bachelor's degree in business administration, chemistry, biology, or a related field and at least eight years in customer

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field.
• Eight (8) years of customer service experience, five (5) in a managerial role.
• Continued employment requires active licenses and certificates maintained in active status.

Responsibilities

• Plans, organizes, administers, develops, and evaluates activities of assigned staff.
• Serves as a secondary escalation point of contact for clients, addressing needs promptly and professionally.
• Oversees daily operations of the client service team to ensure efficient service delivery.
• Reviews client feedback and implements necessary improvements.
• Prepares and presents reports on client service performance to senior management.

Skills

Customer relationship management

Team leadership

Budget development

Effective oral presentations

Policy development and administration

Education

Bachelor's degree in business administration, chemistry, biology, or closely related field

Job description

Pace-Analytical-Services-LL in Florida is seeking a Senior Customer Experience Manager to oversee the daily operations of the client service team and strengthen client relationships. The role focuses on ensuring high levels of client satisfaction, coordinating with sales, marketing, and product teams, and driving service delivery improvements.

Applicants should have a Bachelor's degree in business administration, chemistry, biology, or a related field and at least eight years in customer