Client Experience Lead: Sales, People & Ops

FACE FOUNDRIÉ®️; Westfield (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading facial bar in Westfield, IN is seeking a Client Experience Lead to oversee staff development, client experience, and store operations. The ideal candidate will have Assistant Manager experience and a preferred license in Esthetics or Cosmetology. Responsibilities include maintaining high customer service standards, managing financial metrics, and assisting in recruitment and training. This full-time role offers significant growth potential in a modern, inviting environment.

Qualifications

• Experience in manager or leadership roles within a salon or retail environment.
• Strong understanding of financial metrics related to salon operations.
• Skills in recruitment, training, and employee development.

Responsibilities

• Demonstrate high standards for customer service and employee development.
• Meet financial metrics including revenue and guest retention.
• Assist in managing store personnel including recruitment and training.

Skills

Customer service

Employee development

Coaching and mentoring

Education

Esthetician or Cosmetology License

Assistant Manager Experience

Job description

A leading facial bar in Westfield, IN is seeking a Client Experience Lead to oversee staff development, client experience, and store operations. The ideal candidate will have Assistant Manager experience and a preferred license in Esthetics or Cosmetology. Responsibilities include maintaining high customer service standards, managing financial metrics, and assisting in recruitment and training. This full-time role offers significant growth potential in a modern, inviting environment.