Client Experience Lead

FACE FOUNDRIÉ; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

A focused facial bar in Indianapolis is seeking a Client Experience Lead to oversee customer service and employee development. The role requires assistant manager experience and a preferred esthetician or cosmetology license. Responsibilities include managing financial metrics, team development, and local marketing efforts. Join a team that promotes growth in a welcoming environment with full-time hours between 32 and 40 per week.

Qualifications

• Experience as an Assistant Manager is required.
• Preferred license in esthetics or cosmetology.

Responsibilities

• Demonstrates high standards for customer service and employee development.
• Responsible for meeting financial metrics including service revenue and guest retention.
• Identifies opportunities for professional development and coaching.

Skills

Customer service standards

Employee development

Financial metrics management

Education

Esthetician or Cosmetology License

Job description

FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.

Required: Assistant Manager Experience

Preferred: Esthetician or Cosmetology License

Client Experience Lead Responsibilities

• Demonstrates high standards for customer service, employee development and company culture.
• Responsible for meeting financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover, etc.
• Identifies opportunities for professional development and coaching for team members, for example, sales goals, rebooking clients, etc.
• Assists in managing all store personnel including recruitment, training, product knowledge and skill development, loss prevention, performance management, safety, recognition, and legal compliance.
  • Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
  • Ensures all training and continued education is completed.
• Assists general manager in conducting monthly and annual reviews for each employee.
  • Responsible for the store's inventory which includes ordering, audits, receiving products, etc.
  • Helps forecast sales, growth trajectories and expansion plans.
• Assists with local marketing efforts. This includes, but is not limited to social media, events, etc.
• Primarily will work front desk and have exceptional customer service experience.

Job Types: Full-time (32 - 40 hours)