Client Experience Lead | Growth-Oriented Assistant Manager

FACE FOUNDRIÉ®️; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading facial bar specializing in skincare located in Indianapolis is seeking a Client Experience Lead. This full-time role involves managing personnel, overseeing financial metrics, and ensuring customer service excellence. The candidate should have previous Assistant Manager experience and preferably hold an Esthetician or Cosmetology License. Opportunities for professional development and a welcoming workspace are available. Join a growing environment dedicated to exceptional client experiences.

Qualifications

• Experience as an Assistant Manager required.
• Must have knowledge in customer service and team development.
• Ability to meet financial and performance metrics.

Responsibilities

• Demonstrates high standards for customer service.
• Responsible for financial metrics including service revenue.
• Identifies development opportunities for team members.
• Manages store personnel, recruitment, and training.
• Forecasts sales and growth trajectories.
• Assists with local marketing efforts.

Skills

High customer service standards

Employee development

Sales goals achievement

Coaching and mentoring skills

Education

Esthetician or Cosmetology License

Job description

A leading facial bar specializing in skincare located in Indianapolis is seeking a Client Experience Lead. This full-time role involves managing personnel, overseeing financial metrics, and ensuring customer service excellence. The candidate should have previous Assistant Manager experience and preferably hold an Esthetician or Cosmetology License. Opportunities for professional development and a welcoming workspace are available. Join a growing environment dedicated to exceptional client experiences.