Client Experience Lead

FACE FOUNDRIÉ®️; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading facial bar specializing in skincare located in Indianapolis is seeking a Client Experience Lead. This full-time role involves managing personnel, overseeing financial metrics, and ensuring customer service excellence. The candidate should have previous Assistant Manager experience and preferably hold an Esthetician or Cosmetology License. Opportunities for professional development and a welcoming workspace are available. Join a growing environment dedicated to exceptional client experiences.

Qualifications

• Experience as an Assistant Manager required.
• Must have knowledge in customer service and team development.
• Ability to meet financial and performance metrics.

Responsibilities

• Demonstrates high standards for customer service.
• Responsible for financial metrics including service revenue.
• Identifies development opportunities for team members.
• Manages store personnel, recruitment, and training.
• Forecasts sales and growth trajectories.
• Assists with local marketing efforts.

Skills

High customer service standards

Employee development

Sales goals achievement

Coaching and mentoring skills

Education

Esthetician or Cosmetology License

Job description

FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.

Required: Assistant Manager Experience

Preferred: Esthetician or Cosmetology License

The Client Experience Lead is responsible for meeting FACE FOUNDRIÉ expectations of staff recruiting and development, product and membership sales, store operations and client experience. The Client Experience Lead reports to the franchise owner and the General Manager, and they serve as the primary contact for all salon personnel.

Client Experience Lead Responsibilities

• Demonstrates high standards for customer service, employee development and company culture.
• Responsible for meeting financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover, etc.
• Identifies opportunities for professional development and coaching for team members, for example, sales goals, rebooking clients, etc.
• Assists in managing all store personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention, performance management, safety, recognition, and legal compliance.
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
• Ensures all training and continued education is completed.
• Assists general manager in conducting monthly and annual reviews for each employee.
• Responsible for the store's inventory which includes ordering, audits, receiving products, etc.
• Helps forecast sales, growth trajectories and expansion plans.
• Assists with local marketing efforts. This includes, but is not limited to social media, events, etc.
• Primarily will work front desk and have exceptional customer service experience.

Job Types: Full-time (32 - 40 hours)