Client Experience Lead

FACE FOUNDRIÉ; Westfield (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

A focused facial bar located in Westfield, Indiana is seeking an Assistant Manager to enhance customer service and drive financial metrics. The ideal candidate will have assistant manager experience, with a preference for those holding an Esthetician or Cosmetology License. Responsibilities include managing store personnel, maintaining exceptional customer service standards, and assisting with local marketing efforts. The position offers full-time hours with significant growth potential.

Qualifications

• Assistant Manager experience required.
• Preferred: Esthetician or Cosmetology License.

Responsibilities

• Ensure high standards for customer service and employee development.
• Manage financial metrics and store personnel.
• Lead and coach team members towards their goals.
• Assist in local marketing efforts.
• Forecasts sales, growth, and expansion plans; supports local marketing.
• Primarily handles front desk with exceptional customer service.

Skills

Customer service excellence

Coaching and mentoring

Inventory management

Financial metrics awareness

Retail operations

Education

Esthetician or Cosmetology License

Cosmetology license

Job description

Overview

FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.

Requirements

Required: Assistant Manager Experience

Preferred: Esthetician or Cosmetology License

Responsibilities

• Demonstrates high standards for customer service, employee development and company culture.
• Responsible for meeting financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover, etc.
• Identifies opportunities for professional development and coaching for team members, for example, sales goals, rebooking clients, etc.
• Assists in managing all store personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention, performance management, safety, recognition, and legal compliance.
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
• Ensures all training and continued education is completed.
• Assists general manager in conducting monthly and annual reviews for each employee.
• Responsible for the store's inventory which includes ordering, audits, receiving products, etc.
• Helps forecast sales, growth trajectories and expansion plans.
• Assists with local marketing efforts. This includes, but is not limited to social media, events, etc.
• Primarily will work front desk and have exceptional customer service experience.

Job Types: Full Time (32 - 40 hours)