Strategic Client Experience Manager — Retention & Growth

AmTrust Financial Services Inc.; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

AmTrust Financial Services Inc. in Florida is seeking a Client Experience Manager to support Sales, Underwriting and Claims, driving retention and growth by delivering superior service throughout the policy lifecycle.

The CXM will coordinate with internal teams to resolve issues, educate partners, and ensure a consistent AmTrust experience for agents and insureds. You will analyze claims data to identify opportunities for account improvement, onboard agents, and build strong professional

Qualifications

• 4+ years relevant experience in claims handling/supervision/management.

Responsibilities

• Support Sales, Underwriting and Claims to drive retention and growth.
• Use claim data and analytics to provide actionable insights for account improvement.
• Onboard Agents/Insureds to educate on AmTrust capabilities.
• Build and maintain strong relationships with insureds, agents and internal partners.

Skills

Interpersonal skills

Presentation skills

Relationship management

Cross-functional teamwork

MS Office proficiency

Multitasking

Attention to detail

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

AmTrust Financial Services Inc. in Florida is seeking a Client Experience Manager to support Sales, Underwriting and Claims, driving retention and growth by delivering superior service throughout the policy lifecycle.

The CXM will coordinate with internal teams to resolve issues, educate partners, and ensure a consistent AmTrust experience for agents and insureds. You will analyze claims data to identify opportunities for account improvement, onboard agents, and build strong professional