Client Experience Lead - On-Demand Mobility

Roda; Rockville (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits, including medical, dental and vision

Flexible paid time off

401k plan

Discounted car repairs and details

Job summary

Roda is a start-up company located in Rockville, MD, seeking a Customer Experience Concierge. You will manage communication with clients from initial contact to service completion, ensuring exceptional customer satisfaction.

The ideal candidate will have at least 3 years of experience in a client service role and a proactive attitude. The role offers competitive compensation and comprehensive benefits.

Qualifications

• 3+ years experience in client service role in various industries.
• Proven ability to solve problems proactively.
• Experience with customer-relationship management software.

Responsibilities

• Field inbound calls, chats, and emails from clients.
• Manage communication between clients and driver team for timely service.
• Maintain CRM list and follow up with clients post-service.

Skills

Client service experience

Proactive problem solving

Time management

CRM software proficiency

Attention to detail

Customer satisfaction

Job description

Roda is a start-up company located in Rockville, MD, seeking a Customer Experience Concierge. You will manage communication with clients from initial contact to service completion, ensuring exceptional customer satisfaction.

The ideal candidate will have at least 3 years of experience in a client service role and a proactive attitude. The role offers competitive compensation and comprehensive benefits.