Front Desk Experience Lead for Rideshare Fleet

Whip Inc; Glen Burnie (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Whip Inc is seeking a Customer Experience Rockstar in Glen Burnie, MD. You’ll be the first face customers see, guiding them and solving problems to ensure a stress-free rental experience.

You’ll handle bookings, fix hiccups, and keep our fleet ready while collaborating with the service team and managers to support drivers. The role demands strong organizational and communication skills, a 21+ age requirement, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Strong organizational, time management, and multitasking abilities.
• Proficient in Microsoft Office, Google Suite, or similar tools.
• Detail-oriented with accuracy in handling documents.
• Exceptional communication and relationship-building skills.
• High school diploma or GED required; admin/logistics experience is a plus.
• Must be 21+, pass background & drug screenings, and have a valid driver’s license with a clean record.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Helping rideshare drivers get the perfect vehicle for their needs.
• Managing and maintaining our fleet to keep cars road-ready.
• Problem-solving and assisting drivers with any issues they face.
• Keeping things running smoothly in a fun, startup atmosphere.

Skills

Organizational skills

Time management

Multitasking

Communication skills

Relationship-building

Detail-oriented

Flexible schedule

Customer service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Whip Inc is seeking a Customer Experience Rockstar in Glen Burnie, MD. You’ll be the first face customers see, guiding them and solving problems to ensure a stress-free rental experience.

You’ll handle bookings, fix hiccups, and keep our fleet ready while collaborating with the service team and managers to support drivers. The role demands strong organizational and communication skills, a 21+ age requirement, and the ability to work flexible hours including evenings and weekends.