Client Experience Lead — Hospitality & Events

Nice Shoes; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Nice Shoes in New York seeks a client experience professional to own our client events, gifting program, and welcome standards. You bring a hospitality mindset to a creative studio, ensuring every client interaction feels thoughtful, timely, and excellent in execution.

You will plan and run events monthly, manage vendor relationships, and ensure every room, greeting, and response reflects our standards. This is a hands-on, on-site role with growth as the program expands.

Qualifications

• Two or more years in hospitality: hotel front office or guest relations, restaurant front of house, private club, concierge, luxury retail or event production.
• Experience leading events or programs with a budget, selecting vendors and delivering results.
• Ability to notice details and act before being asked, e.g., bulbs, shelves, or guest needs.

Responsibilities

• Plan and run client events end to end, about one per month: concept, venue, vendors, catering, run-of-show, staffing, setup, day-of execution and strike.
• Design and run client gifting within the provided budget, set occasions and gift tiers, and ensure timely delivery.
• Own welcoming clients: greet on arrival, answer main phone line, manage shared inbox with fast, clear responses.
• Maintain and update run-of-show guides for recurring events and reflect improvements after each event.
• Keep the office and spaces presentation-ready for client visits and events.

Skills

Hospitality experience

Event planning

Client relations

Budget management

Job description

Nice Shoes in New York seeks a client experience professional to own our client events, gifting program, and welcome standards. You bring a hospitality mindset to a creative studio, ensuring every client interaction feels thoughtful, timely, and excellent in execution.

You will plan and run events monthly, manage vendor relationships, and ensure every room, greeting, and response reflects our standards. This is a hands-on, on-site role with growth as the program expands.