Client Experience Lead — Executive Search Ops

ZRG Partners, LLC.; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule

Benefits package

Job summary

ZRG Partners, a global talent advisory firm, is seeking a Client Experience Manager to support the Jamesbeck team in New York. You will drive project deliverables and provide an exceptional service experience to clients and candidates in a fast-paced professional services environment.

In this hybrid role, you will coordinate interviews, manage travel, prepare materials, maintain data in Salesforce and Clockwork, and collaborate with Managing Directors and Associates to ensure timely delivery.

Qualifications

• Administrative experience supporting senior management in a client-driven business.
• Advanced proficiency in Microsoft Office, CRM systems, and virtual conferencing tools.
• Commitment to fostering a strong team culture and building relationships with internal and external stakeholders.
• Undergraduate or vocational school degree required.

Responsibilities

• Provide proactive administrative and project support throughout the full client engagement lifecycle, anticipating needs and keeping deliverables on track through changing timelines and priorities.
• Work collaboratively with colleagues and teams in a dynamic, fast-paced professional services environment to achieve high-quality results.
• Manage key stages of the executive search lifecycle, partnering with clients, Managing Directors, and Associates to coordinate deliverables, maintain accurate records, address evolving needs, and meet deadlines.
• Prepare, proofread, and maintain accurate, confidential client and candidate materials, including contracts, position descriptions, candidate summaries, status reports, presentations, and correspondence.
• Ensure data accuracy and integrity within ZRG’s proprietary database and digital platform.
• Monitor search projects, strategic initiatives, and business development efforts using Salesforce (ZRG’s cloud-based platform) and Clockwork (Jamesbeck’s platform).
• Build strong relationships and maintain professional, proactive, and responsive communication with clients, candidates, and colleagues throughout the search process.

Skills

Administrative support

MS Office

CRM systems

Video conferencing

Team collaboration

Deadline management

Multitasking

Problem solving

Communication

Education

Bachelor's degree

Tools

Salesforce

Clockwork

Concur

Job description

ZRG Partners, a global talent advisory firm, is seeking a Client Experience Manager to support the Jamesbeck team in New York. You will drive project deliverables and provide an exceptional service experience to clients and candidates in a fast-paced professional services environment.

In this hybrid role, you will coordinate interviews, manage travel, prepare materials, maintain data in Salesforce and Clockwork, and collaborate with Managing Directors and Associates to ensure timely delivery.