Executive Search Client Experience Lead

ZRG Partners, LLC; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Job summary

ZRG Partners, LLC is seeking a Client Experience Manager to support the Jamesbeck team in New York. You will drive project deliverables and deliver exceptional service to clients and candidates, coordinating the engagement lifecycle and ensuring smooth operations in a dynamic services environment.

This hybrid role requires collaboration with Managing Directors and Associates, with three in-office days per week in New York. Compensation is tailored to experience, with base pay in the stated range.

Qualifications

• Administrative experience supporting senior management in a client-driven business, ideally within the professional services industry.
• Proficiency with Microsoft Office, CRM systems/databases, and virtual conferencing tools; comfortable with new tech.
• Strong teamwork and relationship-building with internal and external stakeholders.
• Ability to meet tight deadlines in a fast-paced environment with minimal supervision.
• Proactive, detail-oriented, and organized with multi-tasking skills.
• At least five years of relevant work experience; degree required.

Responsibilities

• Provide proactive administrative and project support throughout the full client engagement lifecycle.
• Collaborate with colleagues in a fast-paced professional services environment to deliver high-quality results.
• Coordinate key stages of the executive search lifecycle with clients and team members, ensuring deadlines are met.
• Prepare, proofread, and maintain confidential client and candidate materials and correspondence.
• Ensure data accuracy in ZRG’s database and platforms.
• Manage travel arrangements, expense reporting, and reimbursements via Concur.
• Support sales collateral creation and business development materials.
• Provide hybrid office and remote support for team operations in New York.

Skills

Administrative support

Microsoft Office

CRM systems

Time management

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM databases

Video conferencing tools

Cloud-based tools

Job description

ZRG Partners, LLC is seeking a Client Experience Manager to support the Jamesbeck team in New York. You will drive project deliverables and deliver exceptional service to clients and candidates, coordinating the engagement lifecycle and ensuring smooth operations in a dynamic services environment.

This hybrid role requires collaboration with Managing Directors and Associates, with three in-office days per week in New York. Compensation is tailored to experience, with base pay in the stated range.