Client Experience & Journey Coordinator/Remote

Effortless travel solutions ETS; Durham (NC); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible schedule

Access to industry tools and training

Opportunities for professional development

Travel-related benefits and perks

Supportive team environment

Job summary

A leading travel solutions provider is seeking motivated Client Journey Coordinators to support clients through the travel planning process. This fully remote position allows for flexible scheduling and requires excellent communication skills. Successful candidates will assist clients with tailored travel recommendations and ensure memorable experiences. The role offers access to industry tools, opportunities for development, and a supportive team environment.

Qualifications

• Detail-oriented and customer-focused individuals needed.
• Enjoy helping others and communicating with clients.
• Ability to coordinate and organize travel itineraries.

Responsibilities

• Communicate with clients to understand travel preferences and goals.
• Provide accurate destination information and tailored recommendations.
• Coordinate and organize travel itineraries.
• Assist clients before, during, and after travel as needed.
• Maintain timely and professional communication.
• Maintain timely and professional communication.

Skills

Communication

Customer service

Travel planning

Organization

Remote collaboration

Tools

Booking systems

Client management systems

Job description

We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role, you will support clients throughout the travel planning process by providing information, coordination, and personalized service to ensure smooth and memorable experiences.

This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.

Key Responsibilities:

• Communicate with clients to understand travel preferences and goals
• Provide accurate destination information and tailored recommendations
• Coordinate and organize travel itineraries
• Assist clients before, during, and after travel as needed
• Utilize booking and client management systems (training provided)
• Maintain timely and professional communication

What We Offer:

• Fully remote work environment
• Flexible schedule
• Access to industry tools and training
• Opportunities for professional development
• Travel-related benefits and perks (details discussed during onboarding)
• Supportive and collaborative team environment