Client Experience & Intake Coordinator

DLKLawGroup PC; San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

JKZ LLP in San Diego, CA is seeking an Office Services & Intake Coordinator to be the first point of contact for clients and visitors. You will manage calls, mail, and facilities while supporting intake and onboarding processes.

Role requires strong customer service, organization, and bilingual abilities (Spanish preferred). On-site in a fast-paced legal office with opportunities to back up intake during peak periods.

Qualifications

• Prior experience as a receptionist or front desk coordinator required.
• Experience with Zoom phone systems or similar platforms preferred.
• Bilingual Spanish is preferred.
• Excellent customer service and interpersonal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet clients, guests, vendors and visitors and manage lobby interactions.
• Answer, screen, and route incoming calls; handle voicemail and faxes.
• Coordinate conference room setups and handle mailings and supplies.
• Support intake by creating client records and scheduling with firm staff.
• Perform initial client intake conversations and conflict checks.
• Draft and send engagement documents; guide onboarding and data entry.
• Collaborate with staff to ensure a high-quality client experience.

Skills

Customer service

Interpersonal communication

Organization

MS Office

English proficiency

Spanish (preferred)

Education

Receptionist/front desk coordination experience

Tools

Zoom

Practice management software

Job description

JKZ LLP in San Diego, CA is seeking an Office Services & Intake Coordinator to be the first point of contact for clients and visitors. You will manage calls, mail, and facilities while supporting intake and onboarding processes.

Role requires strong customer service, organization, and bilingual abilities (Spanish preferred). On-site in a fast-paced legal office with opportunities to back up intake during peak periods.