Bilingual Intake & Client Experience Coordinator

Lisinski Law Firm; Naperville (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k Match

Medical Insurance

Vision Insurance

Health Savings Account

Dependent Care FSA

Life Insurance

AD&D

Disability Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm seeks an Intake Office Coordinator to support the client intake process for new and existing clients. You will coordinate communications between clients and multiple departments, handle inquiries, and assist or delegate requests.

Fluency in English and Spanish is required to provide a red-carpet experience. The role emphasizes customer service, problem-solving, and attention to detail, with responsibilities including greeting clients, collecting information, and maintaining

Qualifications

• Must be bilingual in English and Spanish.
• 1-3 years’ experience in customer service preferred.
• High school diploma or equivalent.
• Excellent bilingual interpersonal and written communication skills.

Responsibilities

• Greet and assist clients upon arrival and manage intake flow.
• Coordinate communication between clients and departments.
• Handle inquiries and route to appropriate team.
• Collect and verify client information and documents.
• Submit fingerprints to FBI and upload to case management system.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Lisinski Law Firm seeks an Intake Office Coordinator to support the client intake process for new and existing clients. You will coordinate communications between clients and multiple departments, handle inquiries, and assist or delegate requests.

Fluency in English and Spanish is required to provide a red-carpet experience. The role emphasizes customer service, problem-solving, and attention to detail, with responsibilities including greeting clients, collecting information, and maintaining