Client Experience Host (1377)

Mayors Jewelers; Miami (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, life & disability

Comprehensive training

Career growth potential

Competitive earnings

Staff purchase discounts

Job summary

Mayors Jewelers seeks a Client Experience Host to deliver a World Class client experience in our Miami showroom. You will engage clients with hospitality, assist Sales Consultants in the showroom and VIP room, and ensure client stations are well stocked.

Schedule flexibility includes evenings and weekends, with a professional presentation and proactive client engagement. You will bring jewelry/watch knowledge, hospitality experience, and strong communication to build lasting client relationships

Qualifications

• Jewelry/watch knowledge preferred.
• Hospitality experience is strongly preferred.
• Excellent communication and interpersonal skills.
• Ability to build strong client relationships.
• Basic selling skills and techniques.
• Experience working in a high-performing team.
• IT literate and able to use standard software.
• Flexible and adaptable to change.
• Confidentiality at a high level.
• Excellent organizational skills and multitasking ability.

Responsibilities

• Deliver a World Class Client Experience to all clients.
• Support showroom and VIP room staff with client service.
• Ensure client experience stations are well stocked and maintained.
• Engage clients using hospitality and creative research.
• Maintain a positive, proactive attitude and professional presentation.
• Schedule flexibility to accommodate showroom hours, including evenings and weekends.

Skills

Jewelry knowledge

Watch knowledge

Hospitality experience

Exceptional communication

Interpersonal skills

Client relationships

Basic selling skills

Team collaboration

IT literate

Flexibility

Confidentiality

Organizational skills

Multitasking

Job description

Job Objective

At Mayors, the Client Experience Host ensures delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive 'can do' attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience. Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications And Experience

• Jewelry/watch product knowledge preferred
• Experience with hospitality strongly preferred
• Exceptional communication and interpersonal skills
• Ability to build excellent working relationships with clients
• Basic selling skills techniques
• Experience of working within a high performing team
• IT literate
• Flexible/adaptable to change
• Confidentiality at the highest level
• Excellent organizational skills
• Able to multitask

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached