Client Experience & Front Office Specialist

BestCare Treatment Services, Inc.; Madras (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

BestCare Treatment Services, Inc. is seeking an Administrative Support Specialist II to provide welcoming front-office support at our Madras, Oregon location. You will interact with clients, coordinate scheduling, and assist staff with administrative tasks to ensure smooth daily operations.

You will manage referrals, data entry into the EMR, answer phones, process payments, and support the team with document management and reporting. Strong communication and organization are essential.

Qualifications

• Front-office experience with client interaction preferred.
• Proficient in data entry and scheduling tasks.
• Strong communication and organizational skills required.

Responsibilities

• Serves as first point of contact for clients and callers.
• Attends to client requests with exceptional customer service.
• Answers multi-line phone system, transfers calls, and relays messages.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Communication

Tools

EMR/EHR

Job description

BestCare Treatment Services, Inc. is seeking an Administrative Support Specialist II to provide welcoming front-office support at our Madras, Oregon location. You will interact with clients, coordinate scheduling, and assist staff with administrative tasks to ensure smooth daily operations.

You will manage referrals, data entry into the EMR, answer phones, process payments, and support the team with document management and reporting. Strong communication and organization are essential.