Client Experience & Front Desk Specialist

Somich & Associates CPAs; Willoughby (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

Somich & Associates CPAs in Willoughby, OH is seeking a Client Service Coordinator who will be the friendly first contact for clients, visitors, and staff. The role blends front desk duties with administrative support to ensure a professional, welcoming, and efficient experience throughout each interaction.

You will greet guests, answer calls, manage mail and scheduling, handle confidential information with discretion, and collaborate with tax and accounting teams to support client service.

Qualifications

• High school diploma or equivalent.
• Experience in reception, administrative support, or customer service preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and client service abilities.
• Professional and polished demeanor.
• Strong organizational and time-management skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Serve as the primary receptionist and welcoming face of the Firm.
• Greet clients, visitors, and guests in a friendly, professional manner.
• Answer, screen, and direct incoming telephone calls.
• Manage mail, packages, deliveries, and other correspondence.
• Coordinate meetings, appointments, and room scheduling.
• Provide administrative support to leadership and staff as assigned.
• Support client service and document handling while maintaining confidentiality.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Discretion

Education

High school diploma

Tools

MS 365

Google Workspace

Teams

Job description

Somich & Associates CPAs in Willoughby, OH is seeking a Client Service Coordinator who will be the friendly first contact for clients, visitors, and staff. The role blends front desk duties with administrative support to ensure a professional, welcoming, and efficient experience throughout each interaction.

You will greet guests, answer calls, manage mail and scheduling, handle confidential information with discretion, and collaborate with tax and accounting teams to support client service.