Client Experience & Digital Insights Analyst

The Croghan Colonial Bank; Fremont (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

The Croghan Colonial Bank is seeking a Client Experience & Digital Insights Coordinator in Fremont, OH. This full-time, on-site role focuses on advancing client experience through data analysis and digital engagement, collaborating with Retail and other partners to drive growth and efficiency.

Responsibilities include monitoring client satisfaction, building dashboards and reports, and supporting digital adoption and channel optimization.

Qualifications

• Associates Degree in a related field such as Business, Marketing, Sales, IT, Data Science/Analytics, Computer Science, etc.
• Previous experience working with reporting tools, dashboard development, AI, and/or business data analysis
• Strong analytical and critical thinking skills with the ability to translate data into meaningful business recommendations.
• Strong organizational, project coordination, and problem-solving abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail and accuracy.
• Demonstrated ability to work independently and collaboratively across departments.
• Commitment to delivering exceptional client and employee experiences.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Client Experience Management: Coordinate and support client experience initiatives across retail; monitor and report on client satisfaction metrics; identify opportunities to improve client interactions and service delivery; support journey mapping and experience enhancements.
• Data Analytics and Business Insights: Collect, organize, and analyze data from multiple sources; create dashboards, scorecards, and reports; identify trends and KPIs; present recommendations to leadership.
• Digital Experience and Channel Optimization: Monitor adoption of digital banking products; analyze user behavior to identify opportunities; support testing, implementation, and support of digital initiatives.

Skills

Analytical thinking

Communication skills

Project coordination

Problem solving

Collaboration

Education

Associate degree in business/marketing/IT

Tools

Reporting tools

Dashboard development

AI

Data analysis

Job description

The Croghan Colonial Bank is seeking a Client Experience & Digital Insights Coordinator in Fremont, OH. This full-time, on-site role focuses on advancing client experience through data analysis and digital engagement, collaborating with Retail and other partners to drive growth and efficiency.

Responsibilities include monitoring client satisfaction, building dashboards and reports, and supporting digital adoption and channel optimization.