Client Experience & Digital Insights Coordinator

Croghan Colonial Bank; Fremont (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Croghan Colonial Bank in Fremont, OH is seeking a Client Experience & Digital Insights Coordinator to advance our client experience strategy through data analysis and digital engagement. You will gather and interpret client, employee, and digital channel data to identify trends and measure performance.

Collaborating with Retail and other partners, you will develop initiatives, support digital adoption, and help strengthen client relationships, improve efficiency, and drive organizational growth.

Qualifications

• Associates degree in a related field or commensurate experience.
• Experience with reporting tools, dashboard development, AI and data analysis.
• Strong analytical, organizational and communication skills; ability to translate data into recommendations.

Responsibilities

• Coordinate and support client experience initiatives across retail.
• Collect, analyze, and interpret data from multiple sources and create leadership dashboards.
• Monitor digital adoption, analyze user behavior, and support platform enhancements.

Skills

Data analysis

Dashboards

Reporting tools

Communication

Project coordination

Education

Associates Degree in related field

Tools

CRM platforms

AI

BI dashboards

Job description

Croghan Colonial Bank in Fremont, OH is seeking a Client Experience & Digital Insights Coordinator to advance our client experience strategy through data analysis and digital engagement. You will gather and interpret client, employee, and digital channel data to identify trends and measure performance.

Collaborating with Retail and other partners, you will develop initiatives, support digital adoption, and help strengthen client relationships, improve efficiency, and drive organizational growth.