Client Experience & Digital Banking Specialist

Hbcu Connect, Llc; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Job summary

Truist Financial Corporation is seeking a Regular Teller for our Florida branch network. The role focuses on delivering an exceptional client experience, guiding customers through transactions, and promoting digital self-service options.

The position requires strong interpersonal skills, PC proficiency, and flexibility to work weekends and extended hours, with potential travel for staffing needs. Benefit opportunities are described in the company materials.

Qualifications

• HS diploma or equivalent required.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills; enjoy interacting with clients and prospects.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications, such as MS Office.
• Willingness to travel for temporary staffing needs, including locale changes.
• Ability to work weekends and/or extended hours, with possible travel/overnights.

Responsibilities

• Provide a distinctive client experience with a consistent service level.
• Educate clients on digital self-service solutions (ATMs, Online/Mobile banking).
• Assist in the sales process by identifying client needs or opportunities.
• Understand Integrated Relationship Management to deliver Truist expertise.
• Participate in Retail Community Bank Leadership routines.
• Attend training to advance product knowledge for clients.
• Adhere to internal controls, procedures, and risk policies.
• Serve as secondary contact for new accounts and problem resolution.

Skills

Interpersonal skills

Communication skills

PC skills

Multi-tasking

Customer service

Education

HS Diploma

Tools

MS Office

Job description

Truist Financial Corporation is seeking a Regular Teller for our Florida branch network. The role focuses on delivering an exceptional client experience, guiding customers through transactions, and promoting digital self-service options.

The position requires strong interpersonal skills, PC proficiency, and flexibility to work weekends and extended hours, with potential travel for staffing needs. Benefit opportunities are described in the company materials.